Shipping policy
Shipping Policy
Thank you for shopping with OddBrew. Please read the information below so you know what to expect when your order is on its way. By placing an order, you acknowledge and accept the delivery timeframes and conditions set out in this policy.
Order Processing
Orders are typically processed within 1–3 business days of being placed. Processing times may be longer during sales, product launches, holidays and other peak periods. You'll receive a confirmation email once your order is on its way.
Orders are not processed or dispatched on weekends or public holidays.
Delivery Times
Some of our items are shipped directly from our overseas fulfilment and production partners. As a result, delivery involves international transit, and estimated delivery times are as follows (estimates only — see the important note below):
- United States: approximately 8–20 business days after dispatch
- United Kingdom: approximately 8–20 business days after dispatch
- Rest of world: approximately 10–25 business days after dispatch
These windows are estimates, not guarantees, and are measured from the date of dispatch, not the date of order.
Important: Delivery Times Are Not Guaranteed
Because your order may travel internationally, delivery can sometimes take longer than the estimated times advertised. Once a parcel leaves our fulfilment partner, it passes through third-party carriers and customs authorities, and these stages are outside of our control.
Delays can be caused by, among other things:
- Customs inspections and clearance procedures
- Carrier and postal network delays or backlogs
- Peak periods, holidays and seasonal volumes
- Weather, transport disruptions and other events beyond our control
- Incomplete or incorrect delivery details provided at checkout
We will always do our best to get your order to you as quickly as possible, but we cannot guarantee delivery dates and are not responsible for delays caused by carriers, customs, or other factors outside our control. Estimated delivery times should not be relied upon as firm or guaranteed dates.
We appreciate your patience and understanding — your cup is worth the wait.
Customs, Duties & Import Taxes
Depending on your location, your order may be subject to import duties, taxes or customs fees charged by your local authorities when your parcel arrives. These charges are the responsibility of the customer and are not included in the price of your order or your shipping charge. Customs clearance can also add time to delivery, which is outside our control. Please check your country's import rules if you are unsure.
Shipping Costs
Shipping costs (if any) are calculated and displayed at checkout before you pay. Any free-shipping thresholds or promotions will be shown on our website and applied automatically at checkout where eligible.
Order Tracking
Where tracking is available, we'll email you a tracking number once your order is dispatched. Please allow a few days for tracking information to update, especially in the early stages of international transit — it is normal for tracking to appear inactive for a period while a parcel is in transit or awaiting customs clearance.
Delayed, Lost or Missing Parcels
If your estimated delivery window has passed, please:
- Check your tracking link for the latest status.
- Check with your household and neighbours, and look for a delivery card.
- Allow a few extra days, as international parcels are often simply delayed rather than lost.
If your order still hasn't arrived, contact us at info@oddbrew.co with your order number and we'll do everything we can to help track it down. Please note we generally consider an order lost only after a reasonable period beyond the estimated delivery window has passed, to allow for customs and carrier delays.
Multiple Items
If you order more than one item, they may be dispatched separately and arrive at different times. If part of your order arrives before the rest, there's no need to worry — the remaining items are likely still on their way.
Incorrect or Incomplete Addresses
Please double-check your shipping details at checkout. We are not responsible for orders delayed, lost or returned to sender due to an incorrect or incomplete address provided by the customer. If a parcel is returned to us as undeliverable, we'll contact you to arrange re-delivery, which may incur an additional shipping charge.
Contact Us
If you have any questions about your delivery or this policy, please get in touch:
Email: info@oddbrew.co
We aim to respond to all enquiries within 1–2 business days.